Contact us by calling 064/1009-177
Or email us at email@example.com
We need the following information: your invoice/purchase receipt/delivery note number, your personal ID number/JMBG (optional), RSD bank account number and the name of the bank in which you have the specified account.
Once you have submitted the necessary information, documentation will be created during the refund procedure which will be forwarded to the email address you supplied when you created the order.
The refund of money shall be completed solely in the manner described above by payment to the RSD bank account, as cash may not be sent via a courier service.
In the case of returning goods or refunding money to a customer who previously completed payment by using one of the payment cards, either in whole or in part, and regardless of the reason for the return, we are obliged to refund the money via VISA, EC/MC and Maestro cards only. This means that, at our request, the bank will refund the money to the card user's account.
Please do not send returns to our company headquarters, i.e. the address indicated on the invoice, instead please contact us using one of the channels of communication outlined above to make all the necessary arrangements.
If we receive such an unmarked package, we will return it to the sender at the sender's expense.